2019
MAY 24
How to Protect Your Dealership Against Buyer's Remorse & Tricky Customers
Tricky customers are, in a sense, your most important customers. If you turn a tricky customer into a happy customer, the rewards are often significant. Alternatively, an unhappy, tricky customer can wreak havoc on your staff, their morale and your dealership's reputation – especially online.
This article first appeared in the May 2019 Edition of the Ontario Dealer and is republished with permission by the Ontario Dealer.
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MARCH 06
Repair & Storage Liens...You've Taken Possession of a Vehicle, Now What?
The RSLA is a great tool and is used regularly by dealers and mechanics throughout Ontario. That said, it is not always the easiest Act to navigate and I hope this article (and my previous articles on the topic) will help demystify the process.
This article first appeared in the March 2019 Edition of the Ontario Dealer and is republished with permission by the Ontario Dealer.
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2018
NOVEMBER 30
Marijuana is now legal – Is the sky going to fall?
Business owners across Canada are discussing, and in some cases fretting over, the legalization of marijuana and what it means to their business. As with most changes in the law, preparation is key. This article first appeared in the November 2018 edition of The Ontario Dealer and is reprinted with permission.
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SEPTEMBER 06
Hitting the Mark -- Trademark, That Is!
When you are mistaken for a competitor, your dealership's "something special" becomes someone else's. In Quebec, two dealerships faced this problem when their trade names were similar enough to possibly cause consumer confusion. Read Justin's perspctive in his Common Lawyer column, which was published in the Summer 2018 issue of the Ontario Dealer. Reprinted with permission.
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MAY 10
Workplace Romances – what to do when love turns sour?
Justin Jakubiak and Sheryl Johnson discuss workplace romances in the most recent edition of the Ontario Dealer.
This article first appeared in the May 2018 edition of the Ontario Dealer and was reprinted with permission.
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FEBRUARY 21
Repair Loans – Useful Tools, or a Nuisance?
Vehicle repair loans are gaining popularity in Ontario, as are the legal issues and headaches surrounding them. This article was first published in the February 2018 Ontario Dealer Magazine.
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2017
DECEMBER 05
Sexual Harassment in Ontario’s Dealerships
Justin Jakubiak discusses how harassment can quickly turn ugly and can severely impact employee morale, your reputation and your pocketbook in his article "Sexual Harassment in Ontario's Dealerships".
First Published in the November 2017 Issue of the Ontario Dealer.
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AUGUST 08
Adjusting To The Times: The Future Of Car Dealerships
I have been serving auto lenders, dealerships, dealer principals, salespersons, repair shops and other industry members for just over 12 years...
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MAY 26
I'm Reasonable, Are You Reasonable? Material Facts and the Reasonable Person
Who is the reasonable purchaser? Despite the use of the term in both the Regulations and by OMVIC, the precise meaning of a "reasonable purchaser" remains blurry.
Read Justin's article in the May issue of the Ontario Dealer to understand why many dealers are left wondering what, exactly, is a reasonable purchaser, and what is he or she concerned about?
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FEBRUARY 27
OMVIC...A Force for Good, but Improvement is Needed
While not yet a household name, the Ontario Motor Vehicle Industry Council's ("OMVIC") visibility and recognition among consumers is increasing. Read Justin's article OMVIC...A Force for Good, but Improvement is Needed in the February 2017 issue of the Ontario Dealer.
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2016
NOVEMBER 29
Workplace Safety...Serious Fines & Consequences for Unsafe Dealerships
Accidents are one of the main reasons people and companies hire lawyers...
Read the rest of Justin's article by viewing Ontario Dealer magazine online here: Ontario Dealer Magazine
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AUGUST 23
The times they are a-changing...the changing legal landscape
Like the automotive industry, law is a-changin’. Rapidly. I recently, or should I say finally, started a Twitter account...
Read the rest of Justin's article by viewing Ontario Dealer Magazine online here: http://www.ontariodealer.com/odvolume4issue3.pdf
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MAY 16
To Disclose or not to Disclose
MARCH 01
Repair and Storage Liens
2015
OCTOBER 16
OMVIC Disclosure - Dealerships and Salespersons
THE IMPORTANCE OF MAKING ADEQUATE AND ACCURATE DISCLOSURE
